North Highland's Adaptive Process Orchestration Platform

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Security and Governance Management Services / DevOps

Cross-Cutting Governance

  • 214-control GRC framework (143 NIST 800-53 + 63 AI governance + 8 delivery controls)
  • Continuous security monitoring and compliance validation
  • DevSecOps automation and CI/CD pipeline integration
  • SOC 2 Type II and FedRAMP equivalent controls
  • Multi-agency data sharing governance
Personalized Persona Based End User Experiences

Adaptive User Experiences

  • Role-based personalized interfaces (business owner, caseworker, administrator)
  • Multilingual support (English, Spanish, with extensibility for 100+ languages)
  • WCAG 2.1 AA accessibility compliance
  • Responsive design across desktop, tablet, and mobile
  • Conversational AI avatar interfaces (HeyGen Avatar IV)
Tennessee Business Gateway - AI Agent
Tennessee Business Bot (TNBizBot)

RegRiskIQ

Regulatory compliance and risk intelligence platform

Data Analytics & AI Governance CoE

Center of Excellence for AI governance and data analytics

SNAP

State Nutrition Assistance Program payment accuracy platform

TNBizBot

Tennessee Business Gateway AI Agent for business registration

Business Accelerators Built on APO Platform

  • TNBizBot: "No Wrong Door" AI assistant for business registration across 6 Tennessee agencies
  • RegRiskIQ: Regulatory intelligence and compliance risk management
  • Data Analytics & AI Governance CoE: Enterprise AI governance framework
  • SNAP: Payment accuracy and fraud detection for nutrition assistance programs
  • All solutions leverage the same 8 foundational platform services below
Agentic SDLC Platform and Compliance Driven Development (CDD)

AI-Powered Development & Orchestration

  • 29+ specialized AI agents for automated code review, testing, and deployment
  • Compliance-Driven Development (CDD) methodology
  • Phoenix AI observability for real-time AI decision tracing
  • Automated bias detection and fairness monitoring
  • Continuous governance validation and evidence collection
APO/BOAT Platform Services - 8 Core Management Capabilities
Process Management Services
Task Management Services
Decision Management Services
Authority Management Services
Knowledge Management Services
Content Management Services
Learning Management Services
GRC Management Services

Foundational Orchestration Services (APO/BOAT Requirements)

  • Process Management: Camunda BPMN workflow orchestration for complex multi-agency processes
  • Task Management: Work item tracking, notifications, and user timeline management
  • Decision Management: OPA policy engine and DMN for regulatory rules and compliance
  • Authority Management: RBAC and multi-agency permission models
  • Knowledge Management: Graph-native architecture (Neo4j + pgvector + PostgreSQL + MinIO)
  • Content Management: Document generation, versioning, and lifecycle management
  • Learning Management: Training, onboarding, and continuous learning capabilities
  • GRC Management: Governance, risk, and compliance automation
Data Management Services

Unified Data Layer

  • Neo4j knowledge graph for semantic relationships and regulatory understanding
  • PostgreSQL with pgvector for operational data and vector search
  • Redis for caching and session management
  • MinIO S3-compatible object storage for documents and media
  • Data governance and quality management
Cloud Management Services

Cloud Infrastructure Foundation

  • Azure Gov Cloud for government-grade security and compliance
  • Kubernetes orchestration for container management
  • Auto-scaling and high availability (99.9% SLA)
  • Disaster recovery and business continuity
  • Infrastructure as Code (Terraform)
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