Key Message: TNBizBot is not a standalone application—it's a business accelerator built on North Highland's Adaptive Process Orchestration Platform, which embodies APO/BOAT platform services requirements.
🏗️ Architecture Layers (Bottom to Top)
Layer 1: Cloud Management Services (Foundation)
- Azure Gov Cloud infrastructure for government-grade security
- Kubernetes orchestration and container management
- 99.9% uptime SLA with auto-scaling capabilities
- Infrastructure as Code (Terraform) for reproducible deployments
Layer 2: Data Management Services
- Neo4j knowledge graph for semantic relationships
- PostgreSQL with pgvector for operational data and vector search
- Redis caching and session management
- MinIO S3-compatible object storage for documents
Layer 3: APO/BOAT Platform Services (8 Core Capabilities)
These eight management services embody the requirements for Adaptive Process Orchestration (Forrester) and Business Orchestration & Automation Technologies (Gartner BOAT).
- Process Management Services: Camunda BPMN workflow orchestration
- Task Management Services: Work item tracking and notifications
- Decision Management Services: OPA policy engine and DMN rules
- Authority Management Services: RBAC and multi-agency permissions
- Knowledge Management Services: Graph-native architecture (Neo4j + pgvector + PostgreSQL + MinIO) ⭐
- Content Management Services: Document generation and lifecycle
- Learning Management Services: Training and onboarding capabilities
- GRC Management Services: 214-control governance framework
Layer 4: AI Services - Agentic SDLC and CDD
- 29+ specialized AI agents for automated development and governance
- Compliance-Driven Development (CDD) methodology
- Phoenix AI observability for real-time AI decision tracing
- Automated bias detection and fairness monitoring
Layer 5: Business Solutions (Accelerators)
- TNBizBot: Tennessee Business Gateway AI Agent
- RegRiskIQ: Regulatory compliance platform
- Data Analytics & AI Governance CoE: Enterprise AI governance
- SNAP: Payment accuracy platform
Layer 6: Personalized User Experiences
- Role-based interfaces (business owner, caseworker, admin)
- Multilingual support (English, Spanish, +more)
- WCAG 2.1 AA accessibility compliance
- Conversational AI avatar interfaces (HeyGen)
Layer 7: Security and Governance (Cross-Cutting)
- 214-control GRC framework wrapping all layers
- SOC 2 Type II and FedRAMP equivalent controls
- DevSecOps automation and CI/CD pipelines
- Continuous security monitoring and compliance validation
🎯 The APO/BOAT Platform Story
Bottom-Up Foundation: The architecture shows how Tennessee's TNBizBot is grounded on a modern platform that meets emerging APO (Forrester) and BOAT (Gartner) requirements. The eight core management services provide reusable orchestration capabilities that enable rapid development of multiple business solutions. This positions Tennessee as a first-mover in next-generation government automation, ahead of Forrester's Q2 2026 Wave evaluation.
🌟 Knowledge Management Highlight
The Knowledge Management capability is implemented using a graph-native architecture that aligns with enterprise architecture principles. The Neo4j knowledge graph provides semantic relationship tracking essential for:
- Regulatory compliance chains and traceability
- Multi-agency coordination and data sharing
- Explainable AI decision-making
- "No Wrong Door" service routing across 100+ government services